Shipping Policy

At NueGlass, we are committed to providing you with a seamless and exceptional shopping experience. Our shipping policy ensures your orders are delivered safely and efficiently while considering your skincare needs.

  1. Order Processing:
  • Once you place your order on our website, our team works diligently to process it promptly. Orders are typically processed within 1-2 business days.
  1. Shipping Options:
  • We offer a range of shipping options to cater to your needs. You can select your preferred shipping method during the checkout process.
  • Our available shipping options may include standard, expedited, and international shipping, depending on your location.
  1. Shipping Times:
  • Shipping times may vary based on your location and the selected shipping method. Please refer to the estimated delivery times provided at checkout for more information.
  • While we strive to deliver your order within the specified time frame, external factors such as weather conditions or carrier delays may occasionally affect delivery times.
  1. Shipping Fees:
  • Shipping fees are calculated based on your order total, shipping method, and destination. You can view the shipping costs for your order during the checkout process.
  1. Tracking Your Order:
  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.
  1. International Shipping:
  • We proudly offer international shipping to our valued customers worldwide. Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country's customs authorities. These charges are the responsibility of the recipient.
  1. Delivery Address:
  • To ensure a smooth delivery process, please provide accurate and complete shipping information, including your delivery address and contact details.
  1. Order Updates:
  • We will keep you informed about the status of your order via email. You will receive notifications for order confirmation, shipment, and delivery.
  1. Shipping Restrictions:
  • Some products may have specific shipping restrictions due to their nature or regulations. Any such restrictions will be communicated on the product page.
  1. Contact Us:
  • If you have any questions or need assistance with your order or shipping, please contact our customer support team at info@nueglass.ca. We are here to assist you.

Thank you for choosing NueGlass for your skincare needs. We appreciate your trust in us and are committed to delivering your skincare products with care and efficiency.