Return Policy

At NueGlass, your satisfaction with our skincare products is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our straightforward return policy.

  1. Eligibility for Returns:
  • To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it.
  • Returns are accepted within 30 days from the date of purchase.
  1. How to Initiate a Return:
  • Please contact our customer support team at info@nueglass.ca to start the return process. Provide your order number and details of the item(s) you wish to return.
  • Our customer support team will guide you through the return process and provide authorization if your return is eligible.
  1. Return Shipping:
  • You will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable.
  • We recommend using a trackable shipping service when returning your item, as we cannot guarantee that we will receive your returned item.
  1. Refund Processing:
  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to the original payment method within a reasonable timeframe. Please note that the refund may take some time to reflect in your account, depending on your payment provider.
  1. Exchanges:
  • We do not offer direct exchanges at this time. If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the item you wish to receive.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately at info@nueglass.ca with details and photos of the issue. We will work with you to resolve the problem promptly.
  1. Contact Us:
  • If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team at info@nueglass.ca. We are here to assist you.

NueGlass is committed to providing you with exceptional skincare products and services. Thank you for choosing us for your skincare needs, and we appreciate your trust in our brand.